Frequently Asked Questions

If you have further questions or concerns, please feel free to email thecoffeemonsterzco@gmail.com with your inquiry. Thank you!

Before Ordering:

Q: Should I order on your Etsy or Website store?

Ultimately, this is up to you and your preference! Our website is generally favorable for us as a small business due to the lower fees, and you as the customer as we provide the following perks for website orders:

  • Potato Points for every dollar spent which can later be redeemed for shop credit
  • Listings are about a quarter or more cheaper
Q: Do you have any coupon codes?

We have the code POTATOPACK available all year for 10% off orders over 10USD. We occasionally run sales for special milestones such as our shop anniversary and for my birthday. I recommend for you to join our Facebook group and stay tuned on Instagram as I announce sales on those platforms first!

*Disclaimer: Coupon codes cannot be applied retroactively. They must be inputted and applied before payment.*

Q: Can you do a custom order? Can you make xyz changes?

Due to time constraints of university and regular shop duties, I am unable to accept custom orders nor make changes to existing items. If you have a sticker sheet idea, feel free to email it to me and I would be happy to consider it for the future!

Q: I am a UK customer; how does the effects of Brexit affect shopping from your store?

We are still shipping to the UK! For paper items such as stickers, die cuts, vinyls, and a select few other things, we can ship them to you no problem as standard lettermail! However, for bulky items that require package shipping, please inquire through thecoffeemonsterzco@gmail.com so we can set-up special listings for you. 

After Ordering:

Q: How long will it take for my order to be packaged and shipped?

In general, our processing times are 1-10 business days (excludes weekends and holidays). However, during new releases and sale events, the processing times are greatly extended so I recommend for you to check the announcement bar at the top of our website for the most current processing time. Any estimate written on the announcement bar overrides this 1-10 business day estimate!

Q: Can I cancel or modify this order?

Unfortunately, all orders are final sale and we are not able to make further adjustments after payment confirmation.

Q: I realized I used the wrong Address! What do I do?

Please email thecoffeemonsterzco@gmail.com ASAP with your order number and address directly. However, I cannot guarantee that we will be able to adjust your address in time so please double check before ordering.

Shipping:

Q: Will COVID-19 affect my order?

Most countries' mail services are still working to deliver mail around the world. There could be exceptions so please do double check with your country's policies. There will most likely be extended delays in transit time due to several reasons:

  • Postal workers are expected to take additional steps of safety precautions on the job. If for example a normal Post Office has 4 staff members working, it might get cut down to just 1 worker so there is no crowding. Therefore, overall service will be slower than usual.
  • Trucks and planes transporting mail are limited all around the world to avoid the spread of the virus. Many packages will be held at a distribution center much longer because there are less back and forth trips.
  • An abundance of online shopping could also be the reason

Delays are super frustrating, but I certainly know the PO workers are doing their best to deliver our mail! Please allow a wider window of delivery for your order compared to previous deliveries.

At TCMC, we take all of the suggested precautions to make sure your orders are packaged safely. The virus has not known to be spreading through packages, but we still do take every care that is needed when handling the mail. Thank you for your support and stay safe!

Q: Where can I track my order?

By default, orders are shipped by an affordable untracked, letter mail service. If you would like the safety of tracked mail, please select the upgrade at checkout or feel free to email thecoffeemonsterzco@gmail.com for inquiries.

If you did purchase tracking, you can track your order directly from the shipment notification, or go into your account history and click into the order you want to track!

Q: How long do I have to wait to receive my order?

Transit times depend on numerous variables such as your location, the season and the shipping method. Especially with COVID-19 related delays, the range is even more unpredictable, however I can give the following rough estimates for your reference from my personal experience within the past few months:

  • Domestic Canadian Orders ... 1-14 business days
  • Untracked U.S. Orders ... 8-25 business days
  • Tracked U.S. Orders ... 4-12 business days
  • International Orders ... 1-8 weeks (heavily depends on your country)

Bean Cards:

Q: What are beans? What is a bean card?

Our coffee bean rewards program is something I came up with since we launched our shop! On the top of most sticker sheets, there is a coffee bean sticker that you can peel up. Each order placed comes with a free journaling card that also doubles as a rewards card. Simply stick the coffee beans onto the shaded area indicated on the journaling card (aka bean card) and fill it up as you go! When you accumulate 21 beans to fill up a card, you can later redeem them for special freebies that are exclusive to the rewards program.

Q: How do I redeem a bean card?

♥ Fill up the shaded areas of your bean card until fully complete (21 beans are required for completion)

♥ Date the bean card in the space given when complete.

♥ Place an order and in the "notes to seller" box, be sure to let us know that you have a bean card to redeem.

♥ Snap a picture and send it to thecoffeemonsterzco@gmail.com with your order number ASAP

Pictures must be sent ASAP! If by the time we process your order and we cannot find a picture on file, we unfortunately will not be able to include the sampler with your order. 

Q: Can I redeem multiple cards at once?

You sure can! In fact, that is probably better for you as we often have 4 variations of the exclusive free sampler. If you redeem for example 4 cards at once, we can make sure you receive all 4 freebie variations. If you redeem cards one at a time, we cannot guarantee that you will not receive duplicates as freebies are packed at random.

Q: I ordered more than 21 sheets! Where can I get extra bean cards?
We have a free printable for extra bean cards! feel free to print as many cards as you need :) You can also purchase our previous bean card designs if you wish!