Order Processing Page

Once a day, before we leave our office. We sometimes do not update it if we take a day off, or we may accidentally miss a day.

This page is a way for customers to gauge our progress, however it is not a definitive guide. A few things to consider:

1. Check your account history for the order status. If it says fulfilled, that means it shipped. Sometimes shipping notices get sent to spam or lost in the cyberspace...
2. Check whether your order contains any preorder or subscription items. Preorders have a disclosed processing time of up to 3 months, and subscriptions ship on a set schedule. These are not part of the regular order packing queue, and they are skipped over.
3. Wait 1-2 business days. Since we work with many couriers, pick-ups and drop-offs are at different times. Sometimes, shipping notices will be sent out of sequential order.
4. If your order is still unfulfilled, contains no preorders or subscriptions, and it has been 1-2 business days since your order number passed, please email thecoffeemonsterzco@gmail.com and we will look into it! We could also have made an error, so we will investigate.

No, items ordered together ship together. If an order contains any preorder products, the entire order will be skipped over until the preorder products are ready. Please place separate orders for separate shipments!

The transit time depends heavily on the shipping method and location. As a rough estimate:

Canada:

• Most locations ... 3-12 business days
• Rural areas ... 5-14 business days

USA:

• Untracked lettermail ... 8-25 business days
• Tracked package ... 5-15 business days

International:

• Most locations ... 8-25 business days
• Low service countries ... 2-3 months

There may also be situations outside of our control, such as extreme weather events, changes in regulation, global conflicts, and other emergencies. While these events are unideal to say the least, we will try our best to adapt to each situation and customer circumstances.

There will not be any additional tariff payments needed upon delivery–we handle everything beforehand!

For orders placed after June 25, 2026, we have been shipping them under the IOSS system. This means, for orders under €150, we are able to collect the VAT at checkout and remit to authorities. Customers will save on handling fees by prepaying the VAT! 

Starting July 1st, 2026, there is a new EU Small Parcel levy regulation. This levy is €3 per product category ordered, and it is also collected at checkout. Please see the example provided below, to help strategize your orders!

• Purchasing 1 sticker sheet ... €3 duty
• Purchasing 100 sticker sheets ... €3 duty
• Purchasing 1 sticker sheet + 1 washi tape ... €6 duty

Overall, this is the summary of how EU orders will be processed tax-wise:

• Orders under €150: VAT and the levy will be prepaid on the website
• Orders over €150: VAT will be prepaid on the website, but we will refund the amount paid at the time of shipping, as we cannot remit taxes for orders over €150. VAT will incur upon delivery,

Import duties may apply, depending on the country. Please search the import policies and rules of your country, as we assume that a customer making a purchase is doing so with the understanding of their country's policies.