We do not want you to be stuck with something you do not want, so we will try our best to process cancellation requests. However, cancellations are not guaranteed. If an order has been shipped, or already packaged but not yet shipped, we will not be able to cancel the order. Please email thecoffeemonsterzco@gmail.com or contact us as soon as possible. 

There are several exceptions, such as but not limited to:

• Preorders: Preorders can be cancelled freely during the advertised preorder purchase window, but they cannot be cancelled after the preorder purchase window. We use the funds raised from preorders to produce the items, and the items are reserved for each order.
• Digital products: Purchases of downloadable products cannot be refunded if the file has already been downloaded. If duplicate copies are accidentally purchased and they are not intended for more than one user, please send us an email.

We do not accept returns nor exchanges for our products. We want you to be happy with your order, so please do not hesitate to email thecoffeemonsterzco@gmail.com or contact us with your concern, and we will get back to you within 2 business days. Please contact us within 14 days of delivery for any product concerns.

If a return is sent to us without any prior communication and agreement, a 5% restocking fee will be deducted from the refund. The original and return shipping costs will not be refunded. If a return is sent to an address other than our PO box below, a 7CAD service fee that is charged to us, will be deduced from the refund.

TheCoffeeMonsterzCO
PO BOX 42086
RPO Guildford
Surrey BC V3R1S5
Canada

EU customers have the right to request a withdraw within 14 days of delivery for any reason. Please see the EU withdraw page for more information and the contact form. 

Most preorder products have a disclaimed processing time of 2-3 months. Preorder products are clearly labelled, typically in multiple spots across a product to ensure customers can be fully aware.

Preorders can be cancelled or modified before the preorder event ends, but not after the preorder event ends. After the preorder event has ended, we put in the production order for what was purchased, and the stock is now reserved for your order.

Items labelled as "misfits" are discounted products. While some misfits are good products that are simply out of season or discontinued, most have some blemishes that do not meet our standards for our store. These blemishes can be, but are not limited to:

• Slight misprints
• Small marks (e.g. scratches) on the products
• Slightly misaligned cuts
• Previously used as a tester or for photography
  

Misfit products are clearly labelled on any relevant products. We do not accept returns nor exchanges for purchases of misfit products, and defects are to be expected.

Products purchased rightfully from us belongs to the customer. However, this does not give the customer any rights of use beyond the physical purchased products.

• Products cannot be replicated to make multiple copies–the customer has not purchased the rights.
• Products cannot be traced or copied for resale–that is copyright infringement.
• Products cannot be used as part of campaigns to promote a cause, event, or brand.

✏️ Personal use only. Cannot be used for trademarks, logos, branding, or any other commercial purpose. File or items created with the file cannot be sold, traded, or used as any form of currency.

✏️ For printed matter created with this artwork, please inquire if the quantity exceeds 100 copies (e.g. gifts for a party)

✏️ No heavy manipulation of the illustration.

• Okay: Cropping, adding text, resizing, adding a background colour.
• Not Okay: Changing the colours of preselected colours, isolating selective parts of the illustration for another purpose, distorting parts of the illustration.

✏️ Each copy purchased is for 1 user.

✏️ Digital files are non-refundable.