current processing time: 1-5 business days
current processing time: 1-5 business days
With every physical order, we include a free bean card with our bean card program on the back. On the header of most sticker sheets, there is a coffee bean sticker which you can stick onto the shaded areas of the bean card. Fill-up all 21 shaded areas and you get a free sticker sampler with your next order!
Note: Emails should be sent preferrably as soon as your order is placed. Depending on the season, we sometimes process a new order in just a few hours so we don't want to miss your email!
Certainly! In fact, we recommend our customers to redeem completed cards 4 at a time. We typically have 4 variations of the free sticker samplers, so redeeming 4 cards means you get all 4 variations. Redeeming completed cards separately across multiple orders will run the risk of you receiving duplicate samplers.
You might noticed that a few of our sheets in the shop have a tiny potato doodle instead of the usual coffee bean on the heading. You can use them just like a coffee bean :)
Bean cards are not specific to any month or time period. We give out a certain design until we nearly run out, then switch to a new design.
You can find some of our past leftover cards and digital copies on our website, if you have a design you are particularly fond of!
We change them every 6-8 months or so! No strict schedule. The infrequent change gives more customers who may not be able to purchase as often, the chance to collect the full set of samplers!
Potato points are another form of rewards we provide just for our website customers! This widget can be accessed by clicking the potato icon in the bottom right corner of your screen. Each dollar spent while logged in earns you 1 potato point (sometimes more during special promotions). Accumulating these points opens the door to $ off coupon codes you can redeem.
Unfortunately not. Etsy takes a large commission from sellers, so we use Potato Points as an incentive for customers to shop with us on our website!
Our website allows one discount code per order.
We have the code POTATOPACK available all year for 10% off orders over 10USD. We occasionally run sales for special milestones such as our shop anniversary and for my birthday. I recommend for you to join our Facebook group and stay tuned on Instagram as I announce sales on those platforms first! Our newsletter at the bottom of the website is another great way to be up-tp-date on large events.
Note: Coupon codes must be applied before your payment goes through and the order is confirmed. We cannot apply codes retroactively!
At this time, I am unable to physically take custom orders. This is due to time constraints of university and general shop duties.
If you have a sticker idea or something you would like to see in the shop, feel free to email thecoffeemonsterzco@gmail.com with your request. I have a running list of customer requests to refer to when I lock-in to design for a new release!
Most likely, yes we can!
The only exceptions are temporary disruptions due to natural disasters, war, or other global issues. As long as Canada Post and USPS are able to service your country, we can ship to your country.
Our Etsy store has been closed for quite a few months by Etsy and I do not see much hope for reopening.
For transparency: When I first started my business on Etsy, I was 15 (a minor). Complying with Etsy guidelines, my mom opened an account for the store and we have been using this Etsy store for the past 8 years. In 2024, Etsy requested for an identity verification and while I could have asked my mom to verify, I requested for a change of ownership since I am no longer a minor. During this change, I mistakenly wrote mistyped my last name (I know, I know...) so Etsy could not verify my ID. Unfortunately, Etsy has not allowed me to fix this typo in my last name and thus, I was not able to verify my identity.
So yes, this is an unfortunate lesson :((
Our default processing times are 1-10 business days for regular orders.
During new releases and sale events, the processing times are extended to accommodate the influx of order volume. Please check the announcement bar at the top of our website for the most current processing time, prior to ordering. Any estimate written on the announcement bar overrides this 1-10 business day estimate by default.
All orders are final sale and we are not able to make further adjustments after payment confirmation.
Please email thecoffeemonsterzco@gmail.com ASAP with your order number and address directly. However, I cannot guarantee that we will be able to adjust your address in time so please double check before ordering. Another important caveat is changing your default address of your account does not reflect an order that was already placed. As sellers, we ship to the address you submit your order with so please always email to change your address!
If your order was already shipped with the incorrect address, unfortunately we do not have any ways of intercepting the transit to change the address. It's likely that your order will get returned to our PO box which in that case, we will contact you to discuss reshipments to the correct address.
During normal periods (i.e. we're not hosting a sale event), please do not hesitate to send an email to thecoffeemonsterzco@gmail.com to see if we can combine your orders for you! It's likely a YES :) We allow a maximum of 2 orders to be combined.
If we do combine your orders, any shipping overcharges will be refunded to you when the order ships so you save some money!
Note: Please do not leave a request to combine in the note of your second order; always email first! We pack orders chronologically so the packer of your order will not see the note in your second order asking to combine.
Whether you are in our Facebook group or whether we are currently updating our order number trackers, sometimes there may be situations were it seems like we skipped over your order! There is typically a very little chance we actually skipped your order, so here are some possibilities:
If none of these are true, then please feel free to email us and we will look into this for you!
By default, orders are shipped by an affordable untracked, letter mail service through Canada Post. If you would like the safety of tracked mail, please select the upgrade at checkout or feel free to email thecoffeemonsterzco@gmail.com for inquiries.
If you did purchase tracking, you can track your order directly from the shipment notification, or go into your account history and click into the order you want to track!
Transit times depend on numerous variables such as your location, the season, and your chosen shipping method. Below are rough estimates based on past shipping experience.
Canada & USA
International
Please note that these are the typical wait times. There are many unpredictable factors with international shipping and wait times may be longer.
Please firstly refer to the transit time estimates in the above question and calculate the transit window for your order from the date of shipment. If your order does not arrive within the transit window, please send an email to thecoffeemonsterzco@gmail.com with your order number and we will assist you the best we can.
Tracking numbers usually take 1-2 business days to fully sync-up everywhere. If your tracking is still not working after the buffer period, please email thecoffeemonsterzco@gmail.com for assistance!
For international orders, tracking may take ~1 week before it starts fully working. This is because we partner with a third-party shipping service that has to internally transport the packages first before it gets sent to your country.
At TheCoffeeMonsterzCO, we value service speed but also honesty. We only send-out shipping notices if your package is already out the door or will be out the door the immediate morning.
We offer a cheaper lettermail shipping method and a tracked parcel shipping methodfor most countries. This gives a cost-friendly alternative for our customers. However, some orders cannot be sent as lettermail:
The above are regulations by the post office.
In most cases, we do not accept returns nor exchanges. If there is a problem with your order, please email thecoffeemonsterzco@gmail.com and we will do everything we can to help!
For voluntary returns, such as due to accidentally ordering the incorrect product, you may return the product in an unused condition to the following address. It would be best to email us beforehand so we know to expect your return. Upon received and inspected, a refund will be issued. Return shipping is not covered for voluntary returns.
TheCoffeeMonsterzCO
PO BOX 73111
Evergreen RPO
Surrey BC V3R0J2
Canada
Please kindly do not use our USA PO box for returns. If an order is returned to our USA PO box, there will be a $7 fee deducted from your refund.
Any returns over $100 will incur a 5% restocking fee. Any returns over $300 will incur a 10% restocking fee.
Canada: Domestic orders do not incur duties.
USA: Orders under 800USD do not incur any duties. If ordering over 800USD worth of items, please split them into two orders to avoid being dinged a 5% tax upon delivery!
International: There are different rules for every country. As a general guideline:
It is the customer's responsibility to know the import rules of their country and purchase accordingly. Duties must be paid by the customer. Refused parcels will be refunded less shipping fees and a 5% restocking fee.
We are currently expanding our storage space to accommodate regular washi inventory, however as of now, washi tapes are mostly only available through preorders and special event releases.
The majority of our washi tapes are sold through preorder hybrid events. A preorder hybrid is when we first sell the stock we have on hand, but if the design sells out, a "preorder" button will be enabled. Customers can then preorder the design in unlimited quantities, usually for 2-5 days.This ensures that all customers are guaranteed the product, as long as customers are aware when the preorder hybrid events are.
Preorder hybrid events (and other releases) are always announced 1-2 weeks in advance:
In previous years, no.
Starting this year, I have started to either bring back old designs or at least a revamped version!
I try to be intentional with my releases and I only release things that I can vouch is my best work. For this reason, I cannot say that I will be able to release all old designs into the wild. Some of them, I simply don't love anymore. Maybe I will love them again if I redo the artwork! This is all to say, old designs may come back, but it will be done so intentionally.
We sure do! Our rates are dependent on your order volume and product, so please email thecoffeemonsterzco@gmail.com with your inquiry and we'll help you out!
Yes, I love to work on different things throughout the year! If you have a project in mind, feel free to email thecoffeemonsterzco@gmail.com for availability. I am open to branding, design and illustrative work.
We do! Our PO box is checked several times a week.
TheCoffeeMonsterzCO
PO BOX 73111
Evergreen RPO
Surrey BC V3R0J2
Canada
Apart from this website and our official Etsy store, we have only approved our products being officially sold in the following place(s):
1. Australia: https://favouritethingscollective.com.au/collections/the-coffeemonsterzco
If you are a retailer interested in our products, please do not hesitate to email thecoffeemonsterzco@gmail.com
