2024 Subscription Information & FAQs
Posted by Helen Wang on
As 2023 comes to an end, I want to thank every subscriber (+ one timers) for your support during our first year of subscriptions. I appreciate your patience so much as I took on this new project. I do believe I have several changes that will make the 2024 subscription smoother for everyone.
1. The Four Tiers
We are introducting a new subscription option for 2024, which means there will be four options to choose from! Unlike grocery prices, there will be a small price decrease on a few of the tiers along with a content change.
That's right! A washi-only subscription was heavily requested and I am so excited to offer this option for 2024. The $3 decrease from the Snail Parcel and Snail Mail is mainly because we are changing the bundle contents. Instead of the previous "5-7 items", it will be "3-4 washi tapes and 1-2 other items". I believe both cost wise and usability wise, this makes the bundle less overwhelming, and more stationery focused.
2. Billing & Shipping Schedule
Since this is a quarterly subscription, billing occurs every 3 months, 4 times a year. A change we are making is that all subscription renewals will be billed at the same time, and all shipping will occur within the same time window. This modified schedule will cut down on waiting times and long gaps between payments & shipping.
The graphic above also discloses some very important information... the themes! These are sneak peeks for the 4 planned themes and rough colour palettes. Although you can cancel or skip your subscription anytime, hopefully this helps you with setting some expectations!
3. Q4 Bonus Gift
With the 2024 Q4 bundle, I want to include a bonus as a thank you for all subscribers. Subscribers will get a link to a poll and you will get to vote on a bonus gift! I haven't yet decided when the link will be provided, but I will definitely keep you updated!
4. Frequently Asked Questions
Q: How do I cancel or skip my subscription?
>> Cancellations and skipping can be done directly in your subscription management portal, or by emailing thecoffeemonsterzco@gmail.com. Note the following cancel/skip dates:
> Cancel or skip Q1 bundle before January 31
> Cancel or skip Q2 bundle before April 30
> Cancel or skip Q3 bundle before July 31
> Cancel or skip Q4 bundle before October 31
Q: Can I order multiple subscriptions?
>> Yes you can! However, you will have to subscribe separately multiple times. Meaning if you would like 5 Snail Mail subscriptions, you must make 5 separate Snail Mail purchases. The only exception is the Washi Wizards tier which we are allowing multiple bundles per transaction.
Q: Can I order other things with the subscription?
>> Unfortunately not! Please ensure subscriptions are purchased alone. If an order contains both a subscription and other items from the shop, we will ship out the other items and cancel the subscription.
Q: What if I want extras of some items? Will they be for sale later on?
>> Any leftover pieces from the subscription will be listed individually in our store during clearance sales. The subscription items unfortunately will never be restocked nor be permanent items in our store.
Q: What are the shipping costs?
Snail Mail
- Canada ... $2.00
- USA ... $2.85
- International ... $3.85
Snail Parcel
- Canada ... $12.00
- USA ... $8.00
- International ... $14.50*
Pen Pals
- Canada ... $12.95
- USA ... $8.95
- International ... $16.00*
*Some international zones may have slightly higher costs for tracked shipping due to limited service.
Q: Where do I find sneak peeks?
>> Sneak peeks will be posted during the first month of each quarter (January, April, July, October) on our subscription Instagram and subscription Facebook group. However, I know that not everyone has (or want) access to social media, so I will be updating the listings with photos of the sneak peeks when the time comes. You can simply check the listings for these photos to determine whether you want to purchase, cancel, skip, etc.
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Comments
Yay! Enrollment opens again January 1. I think I can sign up this year. Thank you for posting the colorful graphic above that clearly explains when subscriptions open and close each quarter of 2024. It’s nice that once we’re signed up, we’re good to go and the items will be billed and come each quarter automatically (unless we cancel). Fingers crossed maybe next year you will add a tier for just the stickers and the items as I’m not big into washi tape. Thank you!
I would REALLY love to subscribe to the subscriptions, but I don’t understand when I can subscribe? I have just been introduced since October and is it true that I can’t subscribe until January sometime? 🩷
I would like to subscribe, can you please let me know when I can do that? thank you
With the new washi subscription does that mean that none of the other subscriptions will have washi tape in them? I just subscribed to pen pals before the new washi subscription so I’m wondering if now I have to subscribe to the washi one also just to get washi tapes in my subscription.
Hello, How do I become a subscriber or when it will become available for 2024?
Just wanted to see when new subscriber are available.
Thank you
Do we order all of the subscriptions at once and do we pay then or when they are shipped?
Are we resubscribing too? Or are we just subscribing all over again?
Hi Helen,
Can you please remind us when will be possible to subscribe?
Right now they seem all as Sold Out.
Thank you in advance!
Love from Brazil =*