Frequently Asked Questions

Q: I am a customer in the USA. Will I be charged tariffs?

A: Short answer is no! For more information, please see the tariff info page (click here).

Q: How often do you update the current order number?

A: Once a day, before we leave our office. We tend to stay at the office very late hence the update will be late in the day. We sometimes do not update on the weekends.

Q: My order number has been passed and I have not received a shipping notice! Is something wrong?

A: This page is a way for customers to gauge our progress, however it is not a definitive guide. A few possibilities to consider:

1. Check your account history for the order status. If it says fulfilled, that means it shipped. Sometimes shipping notices get sent to spam or lost in the cyberspace...
2. Check whether your order contains any preorder or subscription items. Preorders have a disclosed processing time of up to 3 months, and subscriptions ship on a set schedule. These are not part of the regular order packing queue.
3. Wait 1 business day. Since we work with many couriers, pick-ups and drop-offs are at different times. Sometimes, shipping notices will be sent out of sequential order.
4. If your order is still unfulfilled, contains no preorders/subscriptions, and it has been 1 business day since your order number passed, please email thecoffeemonsterzco@gmail.com and we will look into it! We could have made an error :(

Q: If I preorder something, does the non-preorder items ship first?

A: Since shipping is paid once per order, we send out one package. Therefore, we need to wait for all items of your order are ready. If your order contains a preorder, then your entire order will not ship for up to 3 months until the preorder product is ready!