Order Processing Page
Hello! Thank you for ordering and for your patience while we package your stationery goodies. While our processing time is normally 1-10 business days, there may be extensions during sales and events. Please refer to the top of our website to see the most current processing time.
Order Type | Description | Current Order |
Regular Orders |
Orders that do not contain any preorder products nor subscriptions. |
T338187 |
Frequently Asked Questions
Q: How often do you update the current order number?
A: We typically update the order number at the very end of the day, before we leave the TCMC office. As a workaholic family, we tend to stay at the office very late so do keep this in mind!
Q: My order number has been passed and I have not received a shipping notice! Is something wrong?
A: This page is a way for customers to gauge our progress, however it is not a definitive guide. A few possibilities to consider:
- Check your account history for the order status. If it says fulfilled, that means it shipped. Sometimes shipping notices get sent to spam or lost in the cyberspace...
- Check whether your order contains any preorder or subscription items. Preorders have a disclosed processing time of up to 3 months on the listing, and subscriptions ship every quarter. These are not part of the regular order packing queue.
- Wait 1 business day. Since we work with many couriers, pick-ups and drop-offs are at different times. Sometimes, shipping notices will be sent out of sequential order.
- If your order is still unfulfilled, contains no preorders/subscriptions, and it has been 1 business day since your order number passed, please email thecoffeemonsterzco@gmail.com and we will look into it!
Q: If I preorder something, does the non-preorder items ship first?
A: Since shipping is paid once per order, we send out one package. Therefore, we need to wait for all items of your order are ready. If your order contains a preorder, then your entire order will not ship for up to 3 months until the preorder product is ready!