A preorder is a purchase for an item that is not ready yet. After the preorder period ends, we will manufacture the products according to how many were preordered by customers.

The 13 new washi tapes, 8 rereleased washi tapes, pouches, clear stamp sets, and fundraiser items will not sell out during the period of June 6 @ noon PT - June 13 @ 9pm PT.

Since products are manufactured after purchase, the preorders have a processing time of 2-3 months.

Yes you can! However:

• Items ordered together, ship together. Since shipping is paid once per order, your entire order will not ship until the preorder items are ready in 2-3 months. Any orders containing preorder products will be automatically skipped.
• If you are okay with the wait, then preorder & non-preorder items can be purchased together.
• If you would like the in-stock items to be shipped first, please place one order for preorder items and a separate order for non-preorder items.

There are no customer limits! Since we manufacture the products according to the quantities sold, if you buy 100, we will manufacture 100 :)

Unfortunately not. For other times of the year, we are happy to combine 2 separate orders into 1 shipment so customers can save some shipping costs. During large events such as this preorder, we will not be able to combine orders. Orders that are placed separately, ship separately. This is to reduce friction for our staff so that we can process the influx of orders as swiftly as possible, for all customers. Since all customers have 1 week to purchase without anything selling out, you can take your time in planning your purchases!

We will try our best to help so you are satisfied with your order!

• If you would like to edit the order items or cancel your order, please send us an email. We should be able to help as long as your order has not entered our order packing queue. thecoffeemonsterzco@gmail.com
• Preorders can be modified or cancelled during the sale. We will not be able to cancel preorders after the event is over on June 13th, as the products manufactured are reserved for your order.

Not a problem!

1. Place your order using any address.
2. Email thecoffeemonsterzco@gmail.com immediately with your order number. Let us know that you would like to be contacted for an updated address prior to shipping.
3. Whenever your order is ready to ship, someone on our team will send you an email for the best addess to use then.
4. If you happen to finalize your address before we contact you, feel free to email us first with your updated address to avoid any delays!

Unfortunately not. The end of the preorder event is a firm deadline.

After the sale ends, we collect the preorder data and arrange production right away. Extending the sale window would mean that customers who ordered early will have to wait longer for their preorder products, so it is important to me that we stick to our word!

Yes, with a few notes:

• The initial launch & preorder is just the "best time" to purchase, since all customers are guarnateed stock.
• We host several clearance sales throughout the year, in which we sell off leftover pieces from past preorder events. That is usually the second chance to purchase these items. However, due to it being a clearance sale, stock tends to sell out quickly.
• There is a possibility that a popular product will be produced again as a full restock in later years.