2024 Subscription Information & FAQs
Posted by Helen Wang on
As 2023 comes to an end, I want to thank every subscriber (+ one timers) for your support during our first year of subscriptions. I appreciate your patience so much as I took on this new project. I do believe I have several changes that will make the 2024 subscription smoother for everyone.
1. The Four Tiers
We are introducting a new subscription option for 2024, which means there will be four options to choose from! Unlike grocery prices, there will be a small price decrease on a few of the tiers along with a content change.
That's right! A washi-only subscription was heavily requested and I am so excited to offer this option for 2024. The $3 decrease from the Snail Parcel and Snail Mail is mainly because we are changing the bundle contents. Instead of the previous "5-7 items", it will be "3-4 washi tapes and 1-2 other items". I believe both cost wise and usability wise, this makes the bundle less overwhelming, and more stationery focused.
2. Billing & Shipping Schedule
Since this is a quarterly subscription, billing occurs every 3 months, 4 times a year. A change we are making is that all subscription renewals will be billed at the same time, and all shipping will occur within the same time window. This modified schedule will cut down on waiting times and long gaps between payments & shipping.
The graphic above also discloses some very important information... the themes! These are sneak peeks for the 4 planned themes and rough colour palettes. Although you can cancel or skip your subscription anytime, hopefully this helps you with setting some expectations!
3. Q4 Bonus Gift
With the 2024 Q4 bundle, I want to include a bonus as a thank you for all subscribers. Subscribers will get a link to a poll and you will get to vote on a bonus gift! I haven't yet decided when the link will be provided, but I will definitely keep you updated!
4. Frequently Asked Questions
Q: How do I cancel or skip my subscription?
>> Cancellations and skipping can be done directly in your subscription management portal, or by emailing thecoffeemonsterzco@gmail.com. Note the following cancel/skip dates:
> Cancel or skip Q1 bundle before January 31
> Cancel or skip Q2 bundle before April 30
> Cancel or skip Q3 bundle before July 31
> Cancel or skip Q4 bundle before October 31
Q: Can I order multiple subscriptions?
>> Yes you can! However, you will have to subscribe separately multiple times. Meaning if you would like 5 Snail Mail subscriptions, you must make 5 separate Snail Mail purchases. The only exception is the Washi Wizards tier which we are allowing multiple bundles per transaction.
Q: Can I order other things with the subscription?
>> Unfortunately not! Please ensure subscriptions are purchased alone. If an order contains both a subscription and other items from the shop, we will ship out the other items and cancel the subscription.
Q: What if I want extras of some items? Will they be for sale later on?
>> Any leftover pieces from the subscription will be listed individually in our store during clearance sales. The subscription items unfortunately will never be restocked nor be permanent items in our store.
Q: What are the shipping costs?
Snail Mail
- Canada ... $2.00
- USA ... $2.85
- International ... $3.85
Snail Parcel
- Canada ... $12.00
- USA ... $8.00
- International ... $14.50*
Pen Pals
- Canada ... $12.95
- USA ... $8.95
- International ... $16.00*
*Some international zones may have slightly higher costs for tracked shipping due to limited service.
Q: Where do I find sneak peeks?
>> Sneak peeks will be posted during the first month of each quarter (January, April, July, October) on our subscription Instagram and subscription Facebook group. However, I know that not everyone has (or want) access to social media, so I will be updating the listings with photos of the sneak peeks when the time comes. You can simply check the listings for these photos to determine whether you want to purchase, cancel, skip, etc.
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Comments
Hi Helen,
I wanted to subscribe to your monthly subscription for next year 2025, however, I’m a little confused if they’re all sold out or not yet available online for purchase yet – if they are not yet available, when will they be available?
Also, I believe there are 4 different types of subscription tiers. The part where I’m confused is, can I purchase the 4 different tiers in one transaction (in the same basket) or will I have to purchase each different tier separately? Following up question to this, how quick do they sell as I know they sell out so fast.
Many thanks,
Maria
I want to join the monthly subscription, but I’m confused by the process of it all. I forgot about the October 1 sign up subscription. Can someone please help me sign up for the monthly subscription?
Hi I wanted to sign up for quarter 3 which it says is open until end of month but it also says sold out. Can you let me know if I can subscribe?
I’m subscribed supposedly, would like to get quarter 3 letter do I pre-pay for something ? Or have something automatically deducted? I haven’t seen any notifications. Please help, IM CONFUSED with the subscription part and having to hurry and race to get product before it’s sold out. I love it, and want to use up my cards, and get more stuff but I’m confused. Also it don’t help when I work night shift.
Thank you,
TJ
Hello Helen, How can I get on the list for your Snail Parcel Subscription. I’m a little lost where to go. I’d also love to get the monthly weekly calendar but can’t locate where to order that. I’m sure I passed it several times but please help!
I joined the planner community last September and absolutely love TCMC. I didn’t understand the whole process behind subscriptions, so I haven’t tried to subscribe until now. Just reading the comments, I’m kind of panicking because I noticed several people said they missed out on the subscriptions because they sold out in minutes. It seems kinda unfair that people can buy multiple subscriptions when some can’t even get ONE. Wouldn’t it be more equitable for there to be a limit on the number of subscriptions a person can buy? Like one subscription per person? Especially since many of those who purchase multiple subscriptions are probably turning around and gouging people on Mercari or eBay, where I’m forced to then buy items from the subscriptions because I can’t get one myself (even though I hate to give business to those greedy sharks). It’s beyond frustrating to think that I might miss out on July 1st. It’s devastating to my pocketbook and it makes me angry that the system works out in the favor of those unscrupulous customers who like to take advantage of people to make a profit.
Hi Helen and your fabulous team!
I am interested in enrolling for your upcoming Q3 subscription. Do I enrol on the 1st of July? Or can I sign up before then? Thank you, as always.
I CAN’T WAIT FOR THE NEXT SUB REOPEN!!!!! I WAS BUSY AND HAD FORGOT THE LAST TIME BUT WILL DEFINITELY NOT FORGET THIS TIME AROUND <3 LOVE YOU AND YOUR TEAM!!!!! STAY HEALTHY AND TAKE CARE!
Hi Helen when can I subscribe? I’m confused 😐 thanks
Hey Helen!!!
Just wanna start by letting you know YOU’RE FREAKN BRILLIANT & i LOOOOOVES your utube channel & of course your ultra soothing voice (we have def past fan-gurling & entered creepyCREEP territory)…BUT U MUST BE PRAISED & ADORED for making all us kooks feel a lil bit more comfortable with ourselves in the world.
However, it is extremely difficult to adequately satiate My COFFEEMONSTERZCO CRAVINGS (mostly the washi& journaling cards/art) bc they always sell out so fast?!?!! I’m in fear for the safety of those around me if we cannot come up with a solution to your lack of inventory issues. I know there are other boutique washi companies (nowhere near your ingenuousness tbh) but, they do get a lot of subscriptions out, & maybe asking for some tips…?? i know, not very helpful. But this was mostly to boost your ego while playing my teeny violin & sobbing into my pillow bc i JUST DONT SEE HOW ITS POSSIBLE THAT ALL THE SUBSCRIPTIONS SOLD OUT IN MINUTES…? i will keep trying & i promise to only admire & slightly obsess over those lil magical tapes that bring me so much joy (& their creator) from afar & if you could throw me a bone with some kinda helpful tips as to what i may be doing wrong on launch day, or, if indeed it only takes a matter of minutes before, “poof”, my dreams are once again crushed- even though my credit limits are at an all time high with every launch i lose out. I’m not sure how you’ll take this excessively long “note”, hopefully one of your assistants will just give you the gist- 1 more slightly -deluded -homebody -quirky -rambling -yet -RAVING -FAN that’s singing your praises & just wishes to have actual, tangible proof of your joy inducing masterpieces!!! MWAH!!!!!